Never Split the Difference
The main point of the book is that most human interactions in life are a negotiation. The author usually refers as whomever you’re talking with as your “counterpart”. While other negotiation teachers will call them an adversary, Voss argues that they are not really an enemy but a partner - the situation is the enemy. Using some time-tested techniques outlined in the book, you can learn to interact with others in a way that puts empathy and listening as the first step to reaching a favorable and valuable outcome, and getting the deal done.
Voss touches on many aspects of human interactions, including:
- Active listening
- Tactical empathy
- Bringing negative dynamics into the open
- Getting your counterpart to feel in-control and heard
- Ferreting out extra information that can give you an edge
- Gently nudging them towards your solution and making them see it as their own idea
- Bargaining
- Ensuring execution
https://docs.google.com/document/d/1mBXWYWBv8Xmf9xm07MEuSKHx16frhtaVsM0cH8xXKTk/edit?usp=sharing